I can't sign in. What should I do?

An email address and password are required to sign in. Please make sure you have entered them correctly.

I forgot my password. What should I do?

To recover your aiTripper password:
1. Please go to "Sign in" > "Forgot your password?"
2.Enter your email address and date of birth.
3.You will receive an email with a link to reset your password.

How do I change my account information?

Please go to "My page" > "See your account information" >Please enter the information you wish to change and click "Update".

Is there a registration or membership fee?

There are no registration or membership fees. Please feel free to sign up.

What are the payment options at aiTripper?

aiTripper accepts online credit card payment only. It is a service that allows you to make a credit card payment online at the same time as your reservation is confirmed .
In the case of a requested reservation, the payment processing is completed when the requested reservation is confirmed by the product supplier. If an error message is displayed, please use another credit card.

How do I verify that I have paid?

You can check it by going to "My page" > "Reserved" > "Voucher" of the relevant reservation.

When will the fee be charged from my bank account?

It depends on the credit card company. Please contact your credit card company for details.

I'm getting a credit card error. What should I do?

Please double check to make sure your credit card number and expiration date has been input correctly.
If you are still receiving an error after verifying your information is correct, please contact your credit card company.

Can I delete my credit card information after the reservation is confirmed?

Please do not delete it until the participation date, as there may be a refund for some reason.

How will the fee be refunded if the fee is changed, or the reservation is canceled after payment has been made?

If the reservation is cancelled after payment has been made, a refund will be processed.
If the fee is reduced, partial refund will be processed.
The timing of the refund depends on the credit card company or the timing of the cancellation

How do I post a review?

Please go to "My page" > "Past reservations" > "Post a review" to proceed to the posting screen.

How do I check the reviews I have posted?

You can check your reviews by going to "My page" > "Past reservations" > "Details".

How do I edit or delete my reviews?

You cannot edit a posted review. Please check the content thoroughly before posting.
If you wish to delete a review you have posted, please click "My page" > "Past reservations" > "See reviews" > "Unpublish review".

Is there an aiTripper app?

Unfortunately, we do not have an app available. Please book through our website.

Notice Regarding the Impact of COVID-19

Due to the impact of COVID-19, some product suppliers are currently experiencing changes or suspensions in their operations.
For information on service changes and suspensions, please check the aiTripper page for each product supplier or contact them directly.

Can I book by phone or email?

You cannot book by phone or email.
Please book through our website.

Can I book on behalf of a family member or friend?

Yes, you can. Participants do not need to be members. Please make reservations in the name of the actual attendee.

Can someone under 18 make a reservation?

It depends on the plan. Please check the age requirement. If you are unsure, please contact the product supplier directly.

What is "Requested reservation"?

In the case of a "Requested reservation," your reservation is temporarily put on standby to check for the availability and other details. Product suppliers will check the availability and notify whether they can confirm your reservation or not.
You can also check the status of your reservation on "My page".

Is it possible to be placed on a waiting list?

Unfortunately, we do not have a waiting list.

How do I see my reservation?

Please check your reservation at "My page" > " Reserved" .

I made a reservation but did not receive an email.

The following are possible reasons.
・The email address you entered is incorrect.
・You are not authorized to receive email from @aitripper.jp.
・Emails have been sorted into your spam folder or trash.
・You have exceeded the capacity of your mailbox or server.

I made a requested reservation. How soon will I hear from the product supplier?

After completing the request, product supplier will check the availability and notify whether they can confirm your reservation or not. You can also check the status of your reservation on "My page".
If you do not hear from the product supplier within a few days after booking, or if your reservation date is approaching, please contact the product supplier directly.

Are there any documents required on the day of participation?

We recommend you present the voucher on your smartphone, or print out the screen and bring it with you.
*If you are unable to present the screen or print out the voucher, please inform us of the date of your visit and the name of the person who made the reservation.

How do I receive a voucher?

Please go to "My page" > "Reserved" > "Voucher" for the relevant booking, and print out the screen.

Can I delete my reservation history?

Unfortunately, you cannot delete your reservation history.

How do I make a change to my reservation?

You can make a change to your reservation by going to "My page" > "Reserved" > "Details" > "Change reservations".

How do I cancel my reservation?

You can cancel your reservation by going to "My page" > "Reserved" > "Details" > "Cancel reservations".

How do I cancel a requested reservation?

You can cancel your requested reservation by going to "My page" > "Reserved" > "Details" > "Cancel reservations".
*Please note that some reservations cannot be cancelled because they have already been arranged by the product supplier. In such cases, please check the cancellation policy and contact the product supplier directly.

I cancelled my reservation by mistake. Can I cancel the cancellation?

Unfortunately, once a cancellation has been made, it cannot be reversed. Please book again as a new reservation.

When do cancellation fees begin to apply?

It depends on the plan. For details, please check the cancellation policy on each plan.

The number of people who participate in the plan has been reduced. If one person cancels, will there be a cancellation fee?

It depends on the timing of the change. For details, please check the cancellation policy on each plan.

I made a duplicate reservation. How do I cancel one of them?

You can cancel your reservation by going to "My page" > "Reserved" > "Details" > "Cancel reservation".

How do I change my contact information after I made a reservation?

Please contact the product supplier directly for any changes in your contact information.

Will there be a cancellation fee if I cannot go to the site due to flight cancellation, transportation delay, bad weather, etc.?

The decision to charge cancellation fees is made by each product supplier.
Please contact the product supplier directly.

How do I change my check-in time?

You cannot change the check-in time on aiTripper. Please contact the accommodation directly.

Can I shorten my stay?

You cannot shorten or extend your stay on aiTripper.
Please cancel your reservation and make a new one.
*Please note that if cancellation fees are already incurred, we will inform you in accordance with our cancellation policy.

The plan page doesn't say pets are allowed, but can I stay with my pet?

If there is no mention of "Pets OK" in the basic information of the accommodation or in the details of the plan, basically pets are not allowed to stay with you.
Each accommodation has its own policy, so please contact them in advance.

Do any hotels accommodate food allergies, vegetarian, vegan, or halal?

Some accommodations are listed about food information in the basic information of the accommodation or details of the plan.
If not, please contact the accommodation directly.

Do you have barrier-free accommodations?

About barrier-free accessibility, please check the basic information of the accommodation or details of the plan.
If you have any request, please contact the accommodation directly.

Can I stay alone in a twin or double room?

Twin and double rooms can be reserved for one person if the number of persons accepted per room is set at 1 or 2.
Please note that if the number of guests is not declared at the time of reservation, additional charges may be incurred on site or you may not be able to stay in the room.

After I booked the room, who should I contact if I have any questions or requests?

For any questions or requests after you booked the room, please contact the accommodation directly.

Is there a limit to the number of infants who can sleep with their parents (without meals and bedding)?

The limit is depending on the room type. Please check the details of the plan and contact the accommodation directly if you have any questions.

Check-in procedures

Please provide the name of the guest at the front desk. There are no documents that must be submitted to the accommodation, but we recommend that you present the voucher on your smart phone or print out the screen and bring it with you.
If you cannot present the screen or print out the voucher, please take a note of your reservation number and bring it with you.

Can I change part of my plan's schedule?

It depends on the plan. Please contact the product supplier directly.

Where is the Check-in Location?

You can check it from "Pick-up/Check-in" of the plan.
If you have already made a reservation, you can also check it from "My page" > "Voucher" of your reservation.

What do I need to bring on the day of the event?

You can check it from "What to Bring" of the plan.
If you have already made a reservation, you can also check it from "My page" > "Voucher" of your reservation.

Can children participate in activities?

It depends on the plan. Please check the age requirement.

Will the tour be held in case of bad weather?

The product supplier will make the decision.
Please contact the product supplier directly.

I am going to be late on the day of the event. What should I do?

Please contact the product supplier directly.

Can I change the check-in or check-out location?

You cannot change it on aiTripper. Please contact the product supplier directly.

How do I know the way to get to the check-in location or how long it takes to get there.

For directions to the check-in location and the time required, it is convenient to use a map site such as Google Maps. Please be sure to arrive on time.

I cannot make a reservation with the number of people I want.

The minimum and maximum number of people who can make a reservation is set by the restaurant. If you are unable to book for the number of people you wish to reserve, please contact the restaurant directly.

Are children counted in the number of people?

It depends on the restaurant. Please contact the restaurant directly.